Incident
Ticket #1042 · Slow laptop
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1
User reports problem
“Device is slow and freezing.”
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2
Technician picks up
Assigned to IT Support
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3
Work in progress
Cleanup & health check
-
✓
Resolved & closed
User notified · SLA met
Incident closed · work done
Service request
Ticket #3110 · ERP function change
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1
ERP change requested
Change function in ERP app
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2
Finance approves
Cost & compliance OK
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3
IT manager approves
Risk & impact cleared
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4
Dev team deploys
Built, tested, released
-
✓
Request closed
Requester notified
Approved · deployed · closed
Asset request
Ticket #2088 · New laptop
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1
User requests laptop
Dell Latitude from catalog
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2
IT manager approves
Model & policy checked
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3
Procurement approves
Purchase / stock released
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4
Asset assigned
Tagged to employee
-
✓
Request closed
User notified
Approved · asset delivered · closed
New joiner
Ticket #5011 · Onboarding
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1
HR creates ticket
New joiner details added
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2
Procurement approves
Kit / license purchase OK
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3
Technician assigns asset
Laptop reserved for joiner
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4
Technician completes setup
User account · email · asset link
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✓
Close & notify HR
Ticket closed · HR informed
Ready for day one · HR notified